As we continue to face the current challenges dictated by the spread of COVID-19, not surprisingly working remotely within the logistics industry has fast become the new way of doing business. This has made it even more important for us to connect and engage with you via the most up to date digital supply chain technology.
Launched earlier this year Customer Hub is a single platform to educate, inspire and collaborate.
Our Chief Customer Officer, Dan Gill explains;
“At Ligentia we are constantly looking to introduce new innovative ways of working that deliver real value to our customers by adopting the very latest digital supply chain technology. Our priority is to keep all communications across the supply chain in a single easy to use platform, and our recently launched Customer Hub does just that.”
There are 6 reasons we believe your organisation should use Customer Hub:
Remain Up to Date
Comprising of 6 key areas - News, Knowledge Hub, FAQ's, Quick Links, Analytics and My Documents - you will be able to gain detailed insights into the industry, answers to specific questions and access customised information.
Access Big Data
Our unique Analytics module allows machine learning (ML) to interpret unstructured data that then presents meaningful insights to your organisation. Allowing your team to respond quickly and effectively to challenges across your supply chain.
Choose your Preferred Communication Method
The Customer Hub provides seamless integration of multiple communication channels into one place, such as Live Chat, Email, WhatsApp and WeChat. So you are in complete control of how you can communicate with our team of experts.
Access Real-Time Freight Information
By integrating shipment details with the flow of information in a single view means you only have one place to go and no conversations need to happen outside of the platform. This is yet another demonstration of our commitment to making moving goods simple.
There is No Additional Cost
We don't believe there should be an additional charge for Ligentia customers to access Customer Hub, especially given the current economic challenges. Our aim is to add value to your supply chain operations by looking at new and innovative ways of working.
User Feedback is Important
We're constantly asking for our customers feedback and a new tool in Customer Hub allows you to comment on your experience. Meaning our team of experts are always reviewing, responding and developing with our customers at the forefront of our planning.
There are very few providers that have the in-house expertise and foresight that we do, and that is derived from a powerful combination of people and technology.