Our Customer Hub Centralised Pricing Desks, launched in October last year, have been well-received. We have seen adoption grow steadily across our Global Community partners after trialling the system with our UK team last year, and then adding multi-modal desks for China, Vietnam, and Australia in February this year.
An important feature of Customer Hub is the ability it affords us to measure and continually improve our performance. It is encouraging to see that with the steady growth in the volume of enquiries, we have managed to achieve and sustain a win ratio of 12%.
We also continually monitor our response times to provide you with the fastest possible response to your enquiries and, to date, have achieved an average response time of just over three hours.
With the addition of our China, Vietnam, and Australia pricing desks and the planned rollout of multi-channel communication, we expect to see adoption and business volumes continue to grow as we leverage this technology to further improve our service levels.