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FAQ's

Frequently asked questions from across the Ligentia customer base

COVID-19

  • Are Ligentia offices operational currently?
  • If our facilities have to close as a result of quarantine restrictions will we be charged demurrage and detention?
  • What documentation do I need to provide if I am looking to ship hand sanitiser?
  • What documentation do I need to provide if I am looking to ship surgical masks?

General

  • 2021 Holidays - ANZ
  • 2021 Holidays - CN
  • 2021 Holidays - HK
  • 2021 Holidays - UK
  • Critical Path Method (CPM)
  • What are the benefits of implementing a bonded warehouse?  
See all 23 articles

Ocean Freight

  • How big is a Shipping Container?
  • How Many Pallets Fit into a Shipping Container?
  • What are the Different Container Types?
  • What are the Maximum Cargo Weights for Containerised Road Haulage in the UK?
  • What is a Blank Sailing?
  • What is a Transhipment Port?
See all 9 articles

Air Freight

  • What does saver service mean?
  • What does consol service mean?
  • What does premium service mean?
  • What does deferred service mean?
  • What is a known shipper?
  • How quickly is my cargo available once the flight has landed?
See all 17 articles

Popular Support Requests

  • How can I contact you on WeChat?
  • How can I Contact you on WhatsApp?
  • How do i sign into the Customer Hub?

Glossary

  • 3rd Party Logistic (3PL)
  • Actual Time of Arrival (ATA)
  • Actual Time of Departure (ATD)
  • Advanced Shipment Notification (ASN)
  • Airway Bill (AWB)
  • Bill of Lading (B/L)
See all 67 articles

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